Shipping Policy

Last updated: August 12, 2026

Thank you for shopping at jlkdsc.shop.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled by Rasmus Hvid Holding ApS.

1. Company Information

The online store jlkdsc.shop is operated by:

Rasmus Hvid Holding ApS
Straussvej 18, 1. th
2450 København SV
Denmark

Postal Code: 2450
Company Registration Number (CVR): 4468989
Website: jlkdsc.shop
Email: support@jlkdsc.shop
Telephone: +45 29 93 15 41

For questions concerning shipping or delivery, please contact us at support@jlkdsc.shop.

2. Shipping Destinations

We ship to delivery locations made available through our checkout.

Customers must enter a complete and accurate delivery address when placing an order.

If your delivery location cannot be served, this will normally be indicated during checkout or we will contact you after receiving your order.

3. Free Shipping

We currently offer FREE STANDARD SHIPPING on orders placed through jlkdsc.shop.

No standard shipping fee will be charged for eligible orders.

If we introduce an optional premium, express, or other special delivery service in the future, any additional charge will be clearly displayed before you complete your purchase.

No additional optional delivery fee will be charged without your agreement.

4. Order Processing

Orders are processed after they have been successfully submitted and confirmed.

Processing may include:

• Order verification

• Address verification

• Product preparation

• Packaging

• Arranging collection by the delivery carrier

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

If we are unable to process your order because of product availability, incorrect address information, suspected fraud, or another legitimate reason, we will contact you using the information provided with your order.

5. Estimated Delivery Time

Where an estimated delivery time is provided on the product page, during checkout, or in your order confirmation, that delivery estimate applies to your order.

Delivery times may vary depending on:

• Delivery location

• Product availability

• Carrier operations

• Public holidays

• Weather conditions

• Transportation disruptions

• Other circumstances outside our reasonable control

Unless a different delivery period has been expressly agreed with you, goods will be delivered within the timeframe required by applicable consumer law.

For consumer purchases where no other delivery time has been agreed or can be determined from the circumstances, delivery will generally take place no later than 30 days after conclusion of the contract, as required by applicable law.

6. Cash on Delivery

We offer Cash on Delivery (COD) where this payment option is available at checkout.

When Cash on Delivery is selected:

• Payment is collected when the order is delivered.

• You must provide accurate contact and delivery information.

• You should ensure that you or an authorized person is available to receive the shipment.

• The amount payable will correspond to the amount confirmed for your order.

• Delivery personnel may contact you using the telephone number provided with the order where necessary for delivery.

Availability of Cash on Delivery may depend on the delivery destination and carrier service.

7. Order Confirmation

After placing an order, you may receive an order confirmation at the email address provided during checkout.

Please review your order confirmation carefully.

If you notice an error in your:

• Name

• Delivery address

• Telephone number

• Product selection

• Quantity

please contact us as soon as possible at:

support@jlkdsc.shop

We will attempt to make the requested change if the order has not yet been dispatched.

Once an order has entered the shipping process, we may not be able to change the delivery address or other order information.

8. Shipment Tracking

Where tracking is available for your shipment, tracking information may be provided by email, through your order status page, or through the applicable carrier.

Tracking information may not become active immediately after shipment because the carrier may require time to scan and register the parcel in its system.

If your tracking information does not update for an extended period, please contact us at support@jlkdsc.shop.

9. Delivery

Orders will be delivered to the shipping address provided during checkout.

Depending on the carrier and destination, delivery may be made:

• Directly to the recipient

• To another authorized person at the delivery address

• To a designated collection point

• According to another delivery arrangement authorized by the customer

Please follow any delivery or collection instructions provided by the applicable carrier.

10. Incorrect or Incomplete Delivery Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please ensure that your information includes, where applicable:

• Full name

• Street name

• House or apartment number

• Postal code

• City

• Country

• Valid telephone number

• Valid email address

If you discover an error before shipment, please contact us immediately at support@jlkdsc.shop.

If an order cannot be delivered because the address supplied by the customer is incomplete or incorrect, please contact us so that we can determine the appropriate next steps.

Nothing in this section limits any mandatory consumer rights.

11. Failed Delivery Attempts

If a delivery cannot be completed because nobody is available to accept the parcel, the carrier may:

• Attempt delivery again

• Leave appropriate delivery instructions

• Redirect the parcel to a collection point

• Contact the recipient

• Return the shipment to the sender

The exact procedure depends on the delivery carrier.

Please monitor any tracking information or carrier notifications relating to your shipment.

For Cash on Delivery orders, please make appropriate arrangements to accept the delivery and make payment where required.

12. Delivery Delays

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur.

Possible causes include:

• Severe weather

• Carrier disruptions

• Transportation problems

• High seasonal order volumes

• Public holidays

• Technical problems

• Incorrect or incomplete address information

• Events outside our reasonable control

If we become aware of a significant delay affecting your order, we may contact you with updated information.

Where delivery does not take place within an agreed or legally applicable period, you retain all rights available to you under applicable consumer law.

Nothing in this Shipping Policy limits your statutory rights concerning delayed or failed delivery.

13. Lost Shipments

If your tracking information indicates an unusual delay or you believe your parcel has been lost, please contact us at:

support@jlkdsc.shop

Please provide:

• Your full name

• Order number

• Delivery address

• Any available tracking information

We may contact the delivery carrier to investigate the shipment.

Where a parcel is confirmed as lost before delivery to you, we will handle the matter in accordance with applicable consumer law, which may include replacement or refund where appropriate.

14. Damaged Shipments

Please inspect your parcel and products as soon as reasonably possible after delivery.

If your order arrives damaged, please contact us at:

support@jlkdsc.shop

When possible, please provide:

• Your order number

• A description of the damage

• Photographs of the damaged product

• Photographs of the outer packaging

• Photographs of the shipping label

This information can help us investigate the issue with the delivery provider.

Your statutory rights regarding defective, damaged, or non-conforming goods remain unaffected.

15. Risk During Transportation

For consumer purchases, we remain responsible for the risk of accidental loss or damage during shipment until the goods are received by you or by a third party designated by you, other than the carrier, except where applicable law provides otherwise.

If you independently appoint a carrier that was not offered or designated by us, different rules concerning the transfer of risk may apply.

Nothing in this section limits mandatory rights granted to consumers under applicable law.

16. Multiple Shipments

In some circumstances, an order containing multiple products may be shipped in more than one parcel.

If this occurs:

• Parcels may arrive on different dates.

• Separate tracking information may be provided.

• You will not be charged additional standard shipping fees solely because we divide an eligible free-shipping order into multiple shipments.

Please wait for all expected parcels before reporting an item as missing.

17. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after you place your order, we will contact you as soon as reasonably possible.

Where we cannot fulfill an accepted order, we will provide an appropriate remedy in accordance with applicable law.

18. Cancellation Before Shipment

If you would like to cancel an order before it has been shipped, please contact us as soon as possible at:

support@jlkdsc.shop

We will attempt to process the cancellation before dispatch.

If your order has already been shipped, cancellation before delivery may no longer be technically possible.

This does not affect any statutory right of withdrawal that may apply to your purchase.

Please refer to our Return & Refund Policy for information about returns, withdrawals, and refunds.

19. Returns

Shipping of new orders and return shipments are governed by separate rules.

For information concerning:

• The 14-day right of withdrawal

• Return procedures

• Return shipping costs

• Refunds

• Damaged or defective products

• Exchanges

please refer to our Return & Refund Policy available on jlkdsc.shop.

20. Free Shipping and Refunds

Our standard shipping service is currently provided free of charge.

If you exercise a statutory right of withdrawal, any refund will be handled in accordance with our Return & Refund Policy and applicable consumer law.

If an optional delivery method that costs more than our standard delivery method is selected in the future, treatment of those additional delivery costs will be governed by applicable law and our Return & Refund Policy.

21. Customer Responsibilities

To help ensure successful delivery, customers should:

• Provide accurate delivery information

• Provide a valid telephone number and email address

• Monitor shipment and tracking notifications where available

• Follow carrier instructions

• Be available to accept Cash on Delivery orders where applicable

• Contact us promptly if a delivery problem occurs

Customers should not provide false or misleading information when placing an order.

22. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

• Shipping services

• Delivery destinations

• Carrier arrangements

• Business operations

• Applicable legal requirements

Changes will be published on jlkdsc.shop.

The shipping terms applicable to an existing order will be determined by the terms and applicable legal requirements relevant to that order.

23. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or replace any mandatory consumer rights provided by applicable German or European Union law.

If any provision of this Shipping Policy conflicts with a mandatory consumer protection rule, the mandatory legal rule will prevail.

24. Contact Us

If you have questions about shipping, delivery, tracking, a delayed shipment, or a missing or damaged parcel, please contact us:

Rasmus Hvid Holding ApS
Straussvej 18, 1. th
2450 København SV
Denmark

Postal Code: 2450
Company Registration Number (CVR): 4468989
Website: jlkdsc.shop
Email: support@jlkdsc.shop
Telephone: +45 29 93 15 41

Last updated: August 12, 2026